Conditions / Terms
of Agreement

Conditions/Terms of Agreement

Conditions of Use / Legal Purchase Agreement for GTINs / READ ME

Conditions of Use

IMPORTANT NOTE: You will receive an email confirming your order—a receipt generated directly from our store. This email comes from customercare@ezupc.com. Please check your Junk or Spam folders for emails from us within 24 hours, especially your order fulfillment message which will have three attachments containing your files and documents. Because of the attachments, the emails tend to get filtered into those folders, especially with public addresses such as AOL, Gmail, Yahoo, Hotmail, Outlook, Live & MSN. The best thing to ensure you receive everything from us is to add our address to your address book or Safe Sender list: customercare@ezupc.com.

Conditions of Use / Legal Purchase Agreement for GTINs / READ ME

****You MUST read and accept this agreement in order for your sale to be accepted. We highly recommend that you read it in its entirety rather than simply hitting “accept”. *****

Acceptance of these terms and completion of your order serves as a binding agreement between you, the buyer and EZ UPC™/EZ UPC.com, the seller.

A copy of this agreement will also be sent with your order. If you are simply purchasing bar code files this agreement does not apply and your files will be sent immediately and all sales are final unless there is an error on our part.

For the purpose of this agreement, all numbers are referred to as Global Trade Item Numbers (GTIN). You will be issued official unique GTIN number(s), which can be used in either UPC Barcode (12 digit) or EAN Barcode (13 digit) format on your individual products. Ask your retailer which type they want, regardless of where you live. Most accept both and prefer UPC in North America, EAN throughout the rest of the world. The actual bars of the barcode generated by your number are the same. The only difference is the human readable digits printed along the bottom, which are not picked up by barcode scanners anyway. All scanners throughout the world can read UPC codes, but not all scanners in North America are programmed to read EAN codes.

NOTE: When buying more than one number, we issue them in sequence for your convenience and ours. The sequence excludes the 12th Check Digit because that number is calculated based on the previous 11 digits, therefore your sequence is the first 11 digits. See the actual barcode files for the full 12 digit/13 digit numbers with the calculated check digits and your NumbersList.doc which contains a sequential list of the numbers with check digits.

The buyer’s Official UPC/EAN bar codes are sent via e-mail in a zipped folder, therefore it is imperative that you use a valid email address and can receive attachments. If you have an issue with receiving attachments, please let us know in the comments of your order. We can make your file available via download if necessary.

About the File Formats of Your Bar Codes

Unzipping Order Files

Orders of more than one number is sent in a zip archive. This protects the files from being scrambled by email MIME translators, as well as limits the attachments to two vs. potentially dozens. As a courtesy, buyer will receive 3 professional print-ready UPC barcode files for each assigned number. If buyer’s address is outside North America, EAN barcode graphics files are also provided automatically. You may also generate your own bar codes with your own bar code software. If your company address is in North America but you are selling strictly outside outside North America, you may request EAN bar code files and we will send them as a courtesy.

Most computers already have an unzip utility on them to unzip the archive. If you are on Windows using Windows 2000 or older, you may need to download the FREE Stuffit Expander utility here: Stuffit Expander for Windows

Your files are 100% GS1 Standards Compliant and flexible for any of your product packaging needs. They are created with professional design software by professional designers who know commercial printing and packaging industry requirements and GS1 Graphics Standards (download the international standards here.

The EPS files are Vector, which means they are scalable to any resolution and any size. They are provided in the file at 100% the recommended dimensions. If you or your designer are placing the file on your product package art or printing on stickers, you should not reduce it less than 80% of it’s current size or it may not be readable by optical scanners. If you are using a professional designer, you can tell them the file is in vector format and can be placed in any professional layout program. Refer to our Output and Sizing Guide for information on scaling and/or cropping your barcodes here.

The PDF and TIF files are 300 dpi RGB and should be converted to Grayscale for output. For best printing results your black should be only 100% K and not have any C, M or Y in the bars.

EZ UPC is not responsible for the output of your printed bar codes. Visit WePrintBarcodes.com for affordable, professional, compliant labels printed with your barcode numbers. If you only need a few hundred labels and wish to print them yourself, we recommend you use at least a 600 dpi Laser Printer. You must keep your bar code high contrast—dark bars on light background. For assurance of scanability, 100% black on white is recommend. Visit our site for detailed information on printing your own labels, output and size standards and doing test scans: All About Barcode Printing.

Guarantees and Policies

Your GTIN(s) is/are unique and will never be duplicated, used or sold to another by EZ UPC after they have been sold and assigned to you.

EZ UPC keeps a database of all issued numbers within our issued original UCC (the Uniform Code Council, now known as the GS1) Company prefix. In order to keep our database accurate, if you change or move your company, you must notify EZ UPC within 7 days and provide full contact information of the new owner.

You agree not to resell your number(s), nor may you may not sell or transfer ownership of your numbers to a third party. You may, however, reuse your numbers if your products become discontinued. The GS1 recommends waiting four years after discontinuation before reusing numbers to ensure that there is no chance of old product still on store shelves.

Please be aware that if we discover unauthorized or pirated use of GTINs using our prefix, we will take necessary legal action to cease the unauthorized use.

You are made aware that Walmart and Kroger owned stores (such as superstore Fred Meyer) might not accept your subset GTIN because it is not purchased through the GS1 and they require your own GS1 certificate and prefix. This is merely a procedural matter with their application process and has nothing to do with the functionality of the numbers assigned. We also have reports of Macy’s, Bloomingdales and Lowes enforcing the policy of requiring a GS1 company prefix and certificate but we also have customers who have successfully submitted their numbers from us into those stores.

We also have reports of people successfully submitting their numbers and providing their certificate of ownership from us to these stores and not being asked for a GS1 Certificate. What we have found is that if you are working with big box retailers like Walmart and Kroger family stores at a local level, they don’t get involved in the GS1 politics. It’s only when you get a national distribution contract that requires you to work with their Corporate Headquarters or on a national level that they are strict about enforcing the political rule that you must provide an ownership certificate directly from the GS1.

If your product becomes so successful that you obtain a distributor who wants to mass market your product(s) in those stores, then your success at that point ought to justify the high cost of obtaining a company prefix through the GS1. Until that happens, and for everyone else, EZ UPC is an extremely easy, legal and affordable solution. Your worst-case scenario is that you would have to get new numbers through the GS1 and put stickers over your existing ones that you buy from us to go into those stores several years down the road.

Return Policy & Buy-Back Policy

If, for any reason you change your mind within 14 days of purchase we will refund your transaction. We are NOT “recycling numbers” as other sites may lead you to believe because we offer a Money-Back Guarantee. We simply believe in supporting you rather than doubting you like other sites. The fact is, once you own your number(s) you may reassign them to new products after a waiting period of 4 years beyond when your defunct product is no longer in circulation, so that is the premise by which we also consider returns and possible buy-backs. Since 2007 we have never reissued any numbers that were returned or bought back as the reality is less than 1000 numbers have been returned and we have hundreds of thousands of unused numbers available to assign to you. Our primary outcome with our Money-Back Guarantee is to provide you with 100% certainty and peace of mind that your transaction is risk-free.

We are not responsible in any way for any retailer that does not choose to accept your GTIN(s) and we do not refund transactions if you encounter a retailer that does not accept your numbers after 14 days of purchase. There are thousands of retailers who have accepted our numbers since 2007 and millions of retailers out there who will. We recommend you do your due diligence and study the information on our site and make sure you will not have an issue with your retailer before you buy.

If at any time during the life of your product(s) you go out of business and have no use for the GTINs you purchased from us, we may possibly buy the numbers back from you at the following rates (only in full lots that you purchased them—we will not buy back partial lots or partial orders). We will consider buy-back on a case-by-case basis. Please contact us if you are requesting buy-back:

Within 12 months of your original purchase: 50% your original purchase price.

Within 13-24 months of your original purchase: 40% your original purchase price.

Within 25-36 months of your original purchase: 30% your original purchase price.

More than 36 months of your original purchase: 20% your original purchase price.

If we agree to buy back your numbers you will be required to sign an agreement that you are surrendering any ownership of the numbers and the previous transfer of ownership and agreement with us will be null and void. You will not be able to use the numbers again under any circumstance and if it is discovered that you do, you may face legal consequences. We reserve the right to refuse buy-back to anyone at any time.

If you decide you do not want to purchase GTINs and/or Bar Codes and we have not filled your order yet by sending you your files, we will happily cancel your order and refund your amount paid in full as soon as you contact us. Email your request so we have it in writing, and you may also back up your email and expedite by calling 303.991.3145.

EZ UPC agrees that any information received pertaining to your subset number will be forwarded in a timely manner to you, providing you have kept EZ UPC informed of your current contact information.

Acceptance & Indemnity

By accepting these terms of agreement and sale, you agree to indemnify, defend, and hold harmless EZUPC.com, MyBarcodeGraphics.com, Clear Light Productions and any of their proprietors, employees, contractors, personnel and officers from any and all legal claims arising out of your use of these Global Trade Item Numbers, including, but not limited to, product liability claims, criminal prosecution, and retailer punitive fines.

Contact Info

If you have any questions please contact EZ UPC and we are happy to assist you.

EZ UPC.com
customercare@ezupc.com
1903 S. Greeley Highway, Suite 159
Cheyenne, WY 82007
Tel 303.991.3145

We prefer contact via email in addition to phone calls so inquiries are documented.

EZ UPC.com is a website maintained by Clear Light Productions (Cheyenne, WY).

EZ UPC.com and Clear Light Productions reserve the right to modify these terms at any time and will publish such changes with a revision date on our site. The terms that you agree to at the time of your purchase are the terms you are bound by.

Rev. 04162018

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