Our
Guarantees

Our
Guarantees

Guarantee of GTIN Uniqueness and Authenticity

We guarantee your GTIN(s) will be unique. The issued Certificate of Ownership, Uniqueness and Authenticity has your number assignment(s), order number and ownership information. The certificate is issued as a Digitally Secured PDF that cannot be altered or rasterized. It requires the free Adobe Acrobat Reader to open and print.  Some third party PDF viewers will not read a secured PDF. You can download Acrobat for free at Adobe.com.

If you ever come across a product that has the same GTIN number as any you were issued by us, that is someone who is using that number illegally or has made a mistake (it does happen, though not often). Please contact us immediately and we will guide you through how to remedy the situation.

We also guarantee that our numbers will work on Amazon, providing you are not participating in the Amazon Brand Registry and that you follow our instructions on entering your products into their system. The Amazon Brand Registry is a fairly new program they offer that is coordinated with the GS1 and global data pools, and unfortunately you will need to get a company prefix and numbers from the GS1 if you want to participate in that program.

Guarantee of Bar Code Quality and Accuracy

We guarantee that we provide you with bar code graphic file(s) that are of the highest possible professional printing quality and precision available. They are 100% compliant with the GS1 Standards for bar codes. We also include high resolution TIF and PDF versions of the barcode graphics for maximum compatibility with any software program. High-res TIF and PDFs are sufficient for printing quality as long as they are output at high resolution.

If you discover a mistake in your bar code file(s), we will happily correct the mistake and send you new files immediately. We are not responsible in any way for the output of your files or mistakes made when applying your barcodes to your artwork or labels. You must follow printing standards on your own to ensure scanability. Make sure and review proofs from your designers or printing professionals and check the accuracy of your numbers and scanability of your barcodes by doing test scans at a nearby store.

We Guarantee that our numbers will work on Amazon as long as you follow our instruction and enter them properly in their system. However, similar to Walmart and Kroger, you cannot use numbers from any barcode resellers if you are using Amazon’s Brand Registry for your products—you must lease your numbers from the GS1.

Return Policy

If, for any reason you change your mind within 14 days of purchase we will refund your transaction. We are NOT “recycling numbers” as other sites may lead you to believe because we offer a Money-Back Guarantee. We simply believe in supporting you rather than doubting you like other sites. The fact is, once you own your number(s) you may reassign them to new products after a waiting period of 4 years beyond when your defunct product is no longer in circulation, so that is the premise by which we also consider returns and possible buy-backs. Since 2007 we have never reissued any numbers that were returned or bought back as the reality is less than 1000 numbers have been returned and we have hundreds of thousands of unused numbers available to assign to you. Our primary outcome with our Money-Back Guarantee is to provide you with 100% peace of mind and certainty that your transaction is risk-free.

We are not responsible in any way for any retailer that does not choose to accept your GTIN(s) and we do not refund transactions if you encounter a retailer that does not accept your numbers after 14 days of purchase. There are thousands of retailers who have accepted our numbers since 2007 and millions of retailers out there who will. We recommend you do your due diligence and study the information on our site and make sure you will not have an issue with your retailer before you buy. 

If at any time during the life of your product(s) you go out of business and have no use for the GTINs you purchased from us, we may possibly buy the numbers back from you at the following rates (only in full lots that you purchased them—we will not buy back partial lots or partial orders). We will consider buy-back on a case-by-case basis. Please contact us if you are requesting buy-back:

Within 12 months of your original purchase: 50% your original purchase price.

Within 13-24 months of your original purchase: 40% your original purchase price.

Within 25-36 months of your original purchase: 30% your original purchase price.

More than 36 months of your original purchase: 20% your original purchase price.

If we agree to buy back your numbers you will be required to sign an agreement that you are surrendering any ownership of the numbers and the previous transfer of ownership and agreement with us will be null and void. You will not be able to use the numbers again under any circumstance and if it is discovered that you do, you may face legal consequences. We reserve the right to refuse buy-back to anyone at any time.

If you decide you do not want to purchase GTINs and/or Bar Codes and we have not filled your order yet by sending you your files, we will happily cancel your order and refund your amount paid in full as soon as you contact us. Email your request so we have it in writing, and you may also back up your email and expedite by calling 303.991.3145.

We really do want to make your experience as EASY as possible. If you have any questions or concerns please contact us. We are here to help.

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