* **14 Day Money Back Guarantee Return Policy
**If you run into any issues using our numbers that we cannot help you resolve within 14 days of purchase, we will refund your transaction on orders of quantities 20 or less.
If you are considering a large quantity of numbers, we highly recommend you buy a single number or several and test them first. If you run into any issues, 99% of the time we can help you resolve the issue.
We guarantee that our numbers will work on Amazon, as long as you do not own a Registered Trademark ® and are not planning to participate in the Amazon Brand Registry (if you have an existing Brand/Storefront you can use our numbers), and that you follow our instructions included with your order on entering your products into their system when creating your listings.
Note: The Amazon Brand Registry is intended to protect giant company’s trademarks (think Coca Cola or Proctor & Gamble) and requires that you own a Registered Trademark ®. You don’t need to enroll in the Brand Registry—companies with thousands of products that are sold by re-sellers and distributors worldwide benefit by using it in order to keep their brands protected from knockoff sellers.
Please follow our instructions that come with your order and DO NOT contact Seller Support before contacting us if you run into any issues. Amazon can be stubborn with mis-informed Seller Support agents and it’s a rabbit hole if you contact them first.
The fact is, Amazon has been accepting our numbers since 2007 and even used to refer people to us for their UPCs. We can help you with virtually any issue to get your products listed but it may take some effort on your part and you must contact us for help, not Seller Support.
You will be required to provide screen shots of any errors or issues if you are getting stuck. No matter what Amazon Seller Support says, the fact is, our numbers ORIGINATE from the GS-1 and are perfectly legal and legitimate as agreed to in the Class Action Settlement Agreement by the GS1 (formerly UCC) in 2002. Even the Federal Trade Commission has deemed UPC Resellers legitimate when they fined several sites in 2016 for Price Collusion, despite the GS1 falsely claiming that all Resellers are not legitimate.
Amazon also accepts our Certificates as a “direct affiliation with the company appearing in the GS1’s GEPIR database”.
It is misinformation for Amazon Seller Support to claim that your numbers must appear with your name in the GS-1 Database because their database is not up to date. And they are tricksters who won’t allow us to update any information that is already in their database without us agreeing to give up the rights that the Class Action Settlement Agreement awarded us.
If Your Number(s) are Already in Use on Amazon
In the unlikely event that any of your numbers are already in use on Amazon, we also guarantee we will replace them. While it is rare, it does happen and it is not our fault or your fault if someone has poached our numbers that we have lawfully sold to you. It is because Amazon failed to have any kind of check system until a few years ago and many people got away with making up or fraudulently using numbers they didn’t have a right to use.
Unfortunately Amazon gives us no recourse when this happens, and once a number is in use in their database even if there is no longer a listing using the number, it is no longer usable. Therefore the only thing we can do is give you new numbers to replace any poached numbers. Note that this also happens even if you buy your numbers from the GS1 and the result is no different. You can read countless stories of this on Seller Central’s forums. Because Amazon won’t purge them from their system, the only option is to use a different number.
Retailers That Won’t Accept Our Numbers
Unfortunately there are also a handful of major retailers that will likely require you to lease your numbers from the GS1 so you cannot buy from us if you are putting your products in their stores. These include Walmart & Sam’s Club stores (Walmart.com is okay), Kroger branded groceries (such as Kroger, Fry’s, King Soopers, Food 4 Less, Fred Meyer, etc.), Macy’s and Bloomingdales.
These stores might not accept UPCs purchased from a reseller like us as they may require you to show that you have spent way too much money that you probably didn’t have and purchased your numbers directly from the GS1. This is because they share board members and are participating with the GS1 exclusively. However, we also have reports of many businesses being successful getting their products into these stores with our numbers—especially at the local or regional levels.
Please note that we are not responsible in any way for any retailer that does not choose to accept your GTIN(s) and we do not refund transactions if you encounter a retailer that does not accept your numbers after 14 days of purchase. There are hundreds of thousands of retailers worldwide who have accepted our numbers since 2007 and millions of retailers out there who will.
We recommend you do your due diligence and study the information on our site and make sure you will not have an issue with your retailer before you buy or within the 14 day period after purchase. You are required to report to us any Retailers or Distributors who refuse to allow you to use the numbers you purchase from us.